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CUSTOMER SERVICE

CONTACT & SUPPORT

Scroll down to find out contact information or feel free to submit in our form and one of our representatives will get back to you as soon as possible.

EMAIL US

statusappareldc@gmail.com

CHAT WITH US​

Our team is available to

assist you:

MON-SUN: 8am - 9pm ET

WE'RE ALWAYS HERE TO HELP, JUST FILL OUT THE FORM BELOW

Contact

CONTACT SUPPORT

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FREQUENTLY  ASKED QUESTIONS

  • What is the best way to stay up to date about upcoming Status Apparel DC events and pop-ups?
    Subscribe to our website! This will add you to our mailing list. We send out email blasts to our subscribers about upcoming pop ups and events. Along with that we share new releases, discounts and other news with our subscribers list first. Don’t you love being the first to know? We know you do, add your email to the subscription box further down on this page,
  • What sizes does your apparel come in?
    Our apparel typically is available in sizes XS-XXL, we offer XXXL up to 4XL in select styles. All items are unisex with the exception of Status Women’s gear.
  • How does your apparel fit?
    There is some sizing variation depending on the item. The descriptions on each of our product pages reference fit and sizing details. We aim to provide as accurate of a description of each of our items as possible.
  • To check the status of my order, who do I contact?
    Status Apparel DC sends email confirmation following orders placed on our website. When items are shipped, a shipping confirmation email is sent with tracking #. In addition for all customer service inquiries, reach out to us at StatusApparelDC@gmail.com
  • Can you customize my clothing?
    No, every article of clothing is made as is. There may be future opportunities available to have items customized at special events.
  • What do Status Apparel DC items labeled as "Online Exclusive" mean?
    Online Exclusive, Made-to-Order for Our Supporters! Our online exclusive items are made-to-order, crafted specifically for our supporters. These products are only available for purchase online and will not be offered at our in-person pop-up events. By opting for made-on-demand items, you're helping us reduce overproduction waste. Please allow 3-5 business days for fulfillment and shipping. Once your order is shipped, you will receive an email with tracking information. Important Note: As this is an online-exclusive piece from Status Apparel DC, please note that delivery may take up to 10 business days from the time your order is placed. As always, we appreciate your support!
  • Recommended Care Instructions
    Machine wash cold inside out with like colors. Tumble dry low, remove promptly. Only non-chlorine bleach when needed. Iron on reverse side only. Do not dry clean.
  • Where can I find reviews of your brand and products?
    You can always check out our Google Profile here: https://g.page/r/CfTN4qesazfEEAs/review . In addition, Status Apparel DC would love your feedback. If you’ve ever purchased an item or experienced one of our events, let us know about your experience. Post a review to our profile to let us know how we're doing. The support is appreciated.
  • Follow Status Apparel DC on social media!
    Follow our social media @StatusApparelDC on Instagram, Facebook, & Tik Tok. @Status Gang on Twitter.
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