SHIPPING & RETURNS

Thank you for shopping with us! We want you to be completely satisfied with your purchase. If you need a different size or style, we offer store credit for eligible items returned within 7 days of delivery. Store credit can be used toward a different size, item, or anything else available on our website (while supplies last).

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Exchanges (Store Credit)

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We offer exchanges in the form of store credit within 7 days of delivery. Simply return your item, and once received, you’ll be issued store credit for the purchase amount. Use your credit to order a different size or any other item from our site.

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Exchange Process:

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• To initiate an exchange, please return the original product in its unused, unworn, and unwashed condition within 7 days of delivery. Once we receive the returned item, we will issue store credit for the original purchase amount.

• You may then use your store credit to place a new order for the correct size (while supplies last) or any other product of your choice. We do not “hold” any items for exchanges as we are a small business with limited quantity.

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Important Information:

• Shipping Costs: The customer is responsible for all shipping costs incurred during the exchange process. We recommend using a trackable shipping method with insurance, as we are not responsible for any lost or damaged returns during transit.

• Non-Returnable Items: We are unable to accept returns or exchanges on sale items, gift cards, or items that do not meet the return criteria. These purchases are final sale.

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To Begin an Exchange: Please email us at statusappareldc@gmail.com to start the exchange process. All exchanges must be sent to the following address:

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Status Apparel DC
PO Box 80292 NE
Washington DC 20018

 

Once we receive and inspect your returned item, we will notify you regarding the approval of your exchange. If you do not hear from us within 15 business days of sending your exchange, please contact us at statusappareldc@gmail.com for further assistance.

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Damaged or Incorrect Items: Please inspect your items immediately upon delivery. If your order arrives defective, damaged, or incorrect, please contact us within 7 days of delivery so we can evaluate and resolve the matter promptly. Include your order number, photos of the item(s), and a description of the issue so we can resolve it quickly.

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Refunds & Replacements

 

We do not offer refunds on standard returns. If your order arrives damaged or incorrect, we’ll make it right with a replacement or refund. If approved, refunds are issued to your original payment method.

 

Although we can’t accept returns on sale items, gift cards, or items that don’t meet our return criteria, we want you to have the best experience possible. Your satisfaction with your Status Apparel DC order is important to us, so if something isn’t right, reach out at statusappareldc@gmail.com and we’ll do what we can to help.

 

Need Help?

 

We encourage you to reach out with any questions about sizing or measurements before placing your order to ensure the perfect fit.

 

Your satisfaction is our priority, and we’re here to make your shopping experience seamless.

 

Thank you for choosing Status Apparel DC!